Shipping Policy
Effective Date: 23 October 2025
Last Updated: 23 October 2025
1. Overview
At OES Electrical Supplies, we aim to ensure that all orders are shipped quickly, safely, and efficiently. We work with a range of trusted courier partners to deliver your products in the best possible condition and within reasonable timeframes.
Please note that delivery times and costs may vary depending on your location, the size and weight of your order, and the courier service used.
2. Delivery Locations
We currently deliver throughout the United Kingdom.
For orders outside of the UK mainland (including Northern Ireland, Scottish Highlands, and offshore islands), additional charges or longer delivery times may apply.
If you are located outside of the UK, please contact us at sales@oeselectricalsupplies.co.uk
before placing your order to confirm whether we can deliver to your location.
3. Delivery Times
We strive to dispatch all in-stock items within 1–2 working days of receiving your order.
Estimated delivery times:
Standard Delivery: 2–5 working days
Express Delivery (if available): 1–2 working days
Please note that delivery times are estimates only and may be affected by courier delays, public holidays, or unforeseen circumstances.
If an item is out of stock or on backorder, we will notify you as soon as possible with an estimated dispatch date.
4. Delivery Costs
Shipping costs are calculated at checkout and depend on:
Order weight and size
Delivery location
Chosen delivery method
From time to time, we may offer free or discounted delivery promotions. These will be clearly displayed on our website when available.
5. Courier Services
We use multiple reputable couriers to ensure the fastest and safest delivery possible. These may include:
Royal Mail
DPD
UPS
Parcelforce
DHL
Our logistics team will automatically select the most suitable courier based on the nature of your order.
6. Order Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information (where available) so you can follow your delivery in real time.
If you do not receive your tracking details within 48 hours of your order being dispatched, please contact support@oeselectricalsupplies.co.uk
for assistance.
7. Damaged or Missing Parcels
We take great care in packaging all items to ensure they arrive safely. However, if your order arrives damaged or is missing items, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include your order number, photographs of any damage, and details of the issue.
8. Delayed Deliveries
While we work hard to deliver all orders on time, occasional delays can occur due to courier issues or external factors beyond our control. We will always do our best to update you and resolve any delay as quickly as possible.
9. Contact Us
If you have any questions or concerns about shipping, please contact:
OES Electrical Supplies
Email: sales@oeselectricalsupplies.co.uk